Contact Support
Contact our support
For help with this website, email our support at [email protected]. Include the page address and a short description of what you need help with.
For a casino account enquiry, use the operator’s account support channels. Rank Interactive (Gibraltar) Limited is the operator of the online gambling service; its account support and complaints procedures apply to that service.
Choose the right contact
| Your enquiry | Contact route |
|---|---|
| A question or problem with this website | Our support at [email protected] |
| A Grosvenor casino account or online gambling complaint | The operator’s Support Hub or telephone 0800 083 1990 |
| Help managing your gambling account | The operator’s safer gambling team on 0800 316 3488, available around the clock, or its online chat |
| Gambling-related advice from GamCare | Telephone 0808 8020 133 |
Explain what happened
For a website enquiry to this website, help our support understand the issue by including:
- The page you were using and the action you tried to take.
- When the problem occurred and any error message shown.
- A screenshot, if useful, with personal and financial details hidden.
Never send passwords, security codes or complete payment-card details. For account checks, use the operator’s designated process rather than attaching identity documents to a general website enquiry.
Casino complaints
Submit online gambling complaints through the operator’s complaints route. Its Complaints Team states that it will confirm receipt within 24 hours, then investigate the issue. Confirmation of receipt does not mean the complaint has been resolved, and this timeframe does not apply to messages sent to this website.
When contacting the operator, have your name, account username, date of birth and a clear account of the incident ready. Include the relevant date, time and supporting screenshots through the appropriate support channel.
For a complaint concerning a physical Grosvenor casino, contact that venue’s management or use the operator’s complaints process for land-based casinos.