Privacy Policy
Privacy and your account
On this website, our privacy page explains the handling of online casino account information and where to raise a concern. For questions about this website, contact our support at [email protected].
Rank Interactive (Gibraltar) Limited provides the online casino services and identifies itself as the controller of the personal data it processes for those services. The account practices described below belong to Rank Interactive. Its separate House Privacy Policy covers visits to land-based casinos.
Information used for online services
Rank Interactive collects information when you register, make payments, play, contact support or otherwise interact with its services. Support calls may be recorded. Its notice describes these categories:
| Category | Examples |
|---|---|
| Account and identity | Name, username, birth date, contact details, photograph and identity documents |
| Financial information | Bank or PayPal details, the first six and final four card digits, and evidence about the origin of funds |
| Service activity | Pages visited, clicks, wagers, browsing duration and technical errors |
| Device and location | Browser and operating-system details, device identifiers and location information |
| Communications | Support conversations, survey responses and interactions through social channels |
External verification businesses may supply information for identity, age and funding checks. They can compare details against available databases and may also use those details for subsequent verification work for other businesses.
Purposes and sharing
Rank Interactive uses account information to deliver games, process transactions, answer enquiries and administer accounts. It also uses data for fraud prevention, regulatory checks, safer gambling, service improvements and personalisation. The basis depends on the activity: its notice describes contractual duties, legal requirements, legitimate interests and consent.
Payment providers receive information needed to handle payments. Games providers receive specified account and identity details to supply games. Other recipients may include Rank Group companies, verification businesses, technology suppliers, professional advisers and marketing providers, where relevant to the stated purpose.
Rank Interactive may disclose information to authorities when legally required, or to regulators and legal advisers when necessary to protect its interests. For transfers beyond the UK or European Economic Area, its notice describes additional legal safeguards where the destination lacks recognised adequate protection.
Safer gambling and sensitive information
Rank Interactive uses GamStop notifications to apply self-exclusion across its applicable sites and app. It also participates in GamProtect: where it considers someone at risk of gambling-related health harm, it adds their information to the scheme for sharing with participating operators. Its stated grounds include legitimate interests and the substantial public interest in safeguarding vulnerable people.
Health information disclosed when seeking gambling support is treated as sensitive. Rank Interactive describes using it to provide support or direct you to help, and sharing it within Rank Group to support that purpose. Its notice also describes artificial intelligence and machine learning for service improvement, fraud detection and safer gambling; these systems may process personal data.
Marketing choices
Rank Interactive provides marketing preference controls through the account area and its data-protection contact route. Changes may take a short time to apply. Turning off marketing does not stop essential messages about the account or service.
Its notice distinguishes direct and targeted marketing from promotions for other Rank Group businesses, for which it seeks consent. See our Cookies page for the cookie information provided on this website.
Storage and security
Rank Interactive normally keeps account data for seven years after the customer relationship ends, to meet regulatory and record-keeping duties. It treats account closure or prolonged inactivity as the end of that relationship. Information about gambling problems, account suspension or termination may be retained longer where reasonably necessary.
Marketing use ends within two years of the last transaction. Rank Interactive describes technical and organisational security precautions, while acknowledging that complete prevention of security incidents cannot be guaranteed.
Requests about your data
Rank Interactive's notice describes requests to:
- Obtain personal data and correct errors.
- Object to processing, or seek restriction or deletion where the relevant conditions apply.
- Receive portable data where processing is automated and based on consent or a contract.
- Raise a complaint with the UK Information Commissioner's Office.
These requests are subject to conditions and exceptions. Deletion is not automatic where continued retention is required. Rank Interactive says certain requests to stop processing require account closure. Its usual response aim is within a month; unusually complex requests may take longer, with an explanation. Some information may lawfully be withheld, and charges may apply in permitted circumstances.
For casino account requests, use Rank Interactive's data-protection route available through account support. For a privacy enquiry about this website, write to our support at [email protected] and identify the page or interaction concerned. Do not include passwords or full payment-card details in your message.