Terms and Conditions
Using our website
On this website, we set out the main conditions you should understand before opening an account or playing. Read the full account terms and the rules for your chosen game or offer before committing money. This page does not replace those documents.
The online gambling agreement is with Rank Interactive (Gibraltar) Limited. Its terms govern registration and use of its gambling services. The operator holds Gambling Commission licence account number 57924 for customers in Great Britain; that licence statement concerns the operator’s gambling services.
Eligibility and account details
The operator’s account requirements include the following:
- You must be at least 18, meet the gambling-age requirement where you live and have capacity to enter a binding contract.
- Both your residence and the place from which you play must be within an accepted jurisdiction.
- You must not be self-excluded, including through GAMSTOP, or otherwise barred from gambling.
- Register for yourself, using accurate personal details. Your account and wagers must be for your own use and benefit.
- Only one account per customer is allowed for each brand. Additional accounts may be closed and their bonuses invalidated.
Do not disguise your location to bypass access restrictions. The operator’s terms prohibit this, including through a VPN, and exclude payment of winnings arising from access outside permitted jurisdictions.
Verification and access to funds
Rank Interactive (Gibraltar) Limited may request documents or information about your age, identity and financial circumstances. While required checks remain incomplete, it may suspend account access or hold back payments of balances and winnings.
If underage play is established, bets made while underage are cancelled, the corresponding deposits are returned and winnings from those bets are not payable.
Bets and promotional balances
| Topic | What the operator’s terms mean for you |
|---|---|
| Bet acceptance | A wager becomes valid only after the operator’s system accepts it and payment has been received. |
| Technical problems | Bets affected by an error, interruption or malfunction do not stand; associated winnings and bonuses are not payable. |
| Offer eligibility | Promotions can be limited to selected customers. Read the individual offer conditions before joining. |
| Bonus spending | Cash is used before bonus funds. A bet funded from both balances produces winnings split in the same proportions. |
| Bonus deadlines | Complete the specified wagering within the offer’s time limit. If no period is given, the limit is 30 days from crediting the bonus. |
Missing the wagering deadline, or requesting a withdrawal before completing the wagering, forfeits the bonus balance, including winnings produced by bonus bets. Do not assume that a displayed bonus balance is withdrawable cash.
Account conduct and closure
The operator prohibits fraud, cheating, promotion abuse, account sharing and deliberate use of multiple accounts. Deposits must use a payment method in the account holder’s name. Breaches can lead to affected bets being cancelled, bonuses or winnings being withheld, and account suspension or closure.
During an investigation into suspected prohibited conduct, withdrawals may be blocked. If the operator closes an account, a positive real-money balance is ordinarily returned, subject to its contractual rights to withhold or recover funds connected with prohibited conduct or illegal activity.
You may ask the operator’s Customer Services to close your account. You remain responsible for activity until closure; repayment of any positive cash balance remains subject to the operator’s entitlement to withhold funds under its terms.
Changes to the gambling terms
For material amendments, the operator provides at least 14 days’ advance notice through email, a website notice or an account message. Minor amendments may be made without advance notice. Confirming acceptance, or continuing to use the services once an amendment takes effect, accepts the revised terms. If you disagree, stop using the services and request account closure.
Support
For questions about these pages on this website, contact our support at [email protected]. For a gambling-account query, use the operator’s Customer Services through your account.