Responsible Gambling
Keeping control of your play
At this website, we encourage you to use gambling limits and take a break when you need one. Gambling is for adults aged 18 or over. Keep money needed for everyday living separate from any gambling budget. This includes an inheritance, pension payment or compensation that you depend on for financial support.
The account tools below are provided by Rank Interactive (Gibraltar) Limited for its online gambling services. Use your gambling account or the operator’s Customer Services to set a restriction or request help with one.
Limits, reminders and breaks
| Tool | What it offers |
|---|---|
| Net deposit limit | A way to restrict net deposits through the operator’s account tools. Check the settings before choosing your limit. |
| Reality checks | Reminders of time spent playing, with hourly notifications given as an example in the operator’s terms. |
| Take a break | A temporary restriction lasting between one day and six weeks. Account access and gambling remain blocked until the chosen break ends. |
| Self-exclusion | An exclusion lasting at least six months, preventing account access and gambling across the operator’s websites and related mobile apps. |
For a temporary break or self-exclusion, open “My Account” and choose “Responsible Gaming”, or ask the operator’s Customer Services. During either restriction, do not try to restore access or create another account.
Choosing self-exclusion
The operator checks accounts against your name, birth date and address to identify accounts that should be blocked. Tell Customer Services about any account recorded under different details so it can be considered too.
You can request reinstatement only after your chosen exclusion has ended. Reaching that date does not itself amount to approval to return. The operator also recommends arranging exclusions with any other gambling businesses where you hold accounts.
You must maintain your exclusion. Under the operator’s terms, opening another account with changed personal details can result in winnings being withheld, and the operator does not accept responsibility for losses caused by that circumvention. It also withholds winnings from deposits made using a payment method it reasonably considers to belong to a self-excluded customer. Deposits made in error during exclusion may be refunded, subject to the operator’s other contractual rights and obligations; repayment is not automatic.
GAMSTOP and matching your details
Rank Interactive (Gibraltar) Limited participates in GAMSTOP. You can find the scheme at GAMSTOP.
An exclusion registered with GAMSTOP can take several days to become active with the operator. Once active, the operator takes reasonable steps to block online account access and new registrations. For account restrictions, contact Customer Services directly rather than assuming registration has already taken effect.
- Give GAMSTOP accurate, complete personal details.
- Keep those details current and consistent with your gambling accounts.
- Do not use different details or additional accounts to bypass an exclusion.
Incorrect information, mismatched account records and attempts to evade restrictions can reduce the effectiveness of the scheme.
Additional support
Blocking software can form another barrier to gambling access. To explore blocking software options, the operator suggests reading GamCare’s advice.
For questions about this page on this website, contact our support at [email protected]. To activate or change a gambling-account restriction, use the operator’s account tools or Customer Services.